contact us
Kruger Products Limited, parent company of White Cloud®, is dedicated to providing paper products of the highest quality. If you have any inquiries or comments we would like to hear from you.
We can address your comments most efficiently by telephone. Call us toll free at 1-888-768-1212.
For questions regarding Moist Wipes, please call toll free at 1-888-723-3309.
Click here for online
coupon FAQs.
Where is the coupon I heard about?
From time to time we offer special promotions and coupons that are available for a limited time. You can always find our latest promotions here on our special offers page, or on our Facebook page under the special offers tab. If you are not seeing a coupon you heard about it has most likely expired and is no longer available. You may have also heard about a coupon that was exclusive to our email subscribers. Follow us on Facebook and Twitter and sign-up for emails to make sure you always get the latest information about promotions.
What's required to print a coupon?
You'll need to be sure you have Java Runtime Engine (JRE) version 1.6.0_14 or later installed and have the Java plugin enabled in your browser. You'll also need to be sure to have JavaScript enabled on your browser and have a physical printer selected as your default printer (no virtual/image/PDF printers will work.)
What is Java?
Java is a product from Sun Microsystems, a world leader in computing. Java allows you to play online games, chat with people around the world, calculate your mortgage interest, and view images in 3D, just to name a few. It's also integral to the intranet applications and other e-business solutions that are the foundation of corporate computing.
Why do I need to install Java?
Java allows us to print to your default printer. It helps us secure things and is a handy platform for making sure things work on every computer regardless of operating system or browser.
How do I install Java?
Most computers have Java already installed. Our Java printer control checks to see if it already is on your system. If it is not pre-installed you will be presented with a direct link to install Java.
Alternatively you can click this link to download and install Java directly from Sun.
How do I enable Java?
Visit the Java website for full instructions.
How long does it take to print?
Factors such as computer memory, Internet connection speed and printer type all affect how long it takes for the coupon(s) to start printing. Printing should begin within 60 seconds. You can verify that the data is spooling to your printer by viewing the status of your print queue.
